Selecting your cloud software – some important things to consider.


Trying to select the right software for your business (organisation) can be the beginning of a ‘horror’ movie.
There are so many options it is mind numbing. The world is awash with apps for almost every conceivable function. This means the mindset of the person or team charged with making this decision is critical.
Typically, organisations have broadly fallen into three categories:

  • It is all too hard, so I will just use what I have and avoid the pain
  • I only want to use ‘best of breed’ and minimize risk
  • I want a consistent user experience, so a platform makes sense

 

IT’S ALL TOO HARD

In reality, most organisations fit into this category. Though they are typically frustrated, there is a level of comfort with existing systems which results in a false perception that new systems will be too complex, too risky, too expensive and too time consuming to implement. In effect, the issue is set aside until it becomes a crisis. Aside from the obvious disadvantages, this approach also fails to address the cost the business carries while their fundamental business systems are not automated or integrated.
Areas to consider for these organisations include:

  • Critical staff inefficiencies
  • Cost of service or product delivery are too high + they're not competitive or profitable
  • Customer service is diminished with slow or poor responses + engagement
  • Management can’t access necessary information to make informed decisions
  • + much more

 

BEST OF BREED

A very small percentage of the market are highly digitally literate and invest a significant amount of time ensuring they are informed about the ‘best of breed’ in all areas of technology. There are some advantages with this approach, but also some significant downsides.
Areas to consider for these organisations include:

  • The fast pace of technology changes means that best of breed is constantly evolving (so what is best of breed today, probably won’t be tomorrow)
  • The cost + challenge of integrating different software
  • Each software item has a different look + feel + creates complexity for users
  • Best of breed often over-engineers functionality as most organisations only ever use 20% - 30% of functionality
  • Overpricing of the total solution

 

PLATFORM MAKES SENSE

Most organisations would benefit from an integrated, consistent platform, as this environment allows for their core systems to form part of one suite of cloud software. This approach minimizes the total number of disparate software solutions and ensures a more consistent user experience.
Areas to consider for these organisations include:

  • Eliminating replication of data management (information is shared across the platform)
  • Consistent user interface + reduced administration, training + operational overhead
  • Reduced functionality as system not as deep in each vertical
  • Organisations with strong information management + systems are much more valuable
  • Lower subscription + set-up costs
  • Often easier to grow revenue because of information collaboration

 

When it comes to achieving your organisation’s objectives, procrastinating on your business systems exacerbates the issues. Consider your philosophy – would a vertical or platform solution be more beneficial? The good news is MYP can help with both. So if vertical or platform makes sense, talk to MYP.

about the author

ben

STEVEN EAGER | MANAGING DIRECTOR, MYP CORPORATION

Steven is the Managing Director at MYP. He has had numerous CEO roles in large professional services businesses and advised hundreds of businesses. He is passionate about ensuring businesses (and organisations of all types) have the systems and infrastructure to be exceptional.

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